Counting notifications is not enough. Operations teams need to see hospital backlog, record age and whether the patient has been informed.
Define SLA targets by priority and notification type. Show approaching breaches in amber and overdue work in red. District maps and hospital comparisons reveal workload instantly.
Record repeated cases, integration failures, resend attempts, the final e-Nabız outcome and patient notification status to create measurable service quality.
SLA and Operations Monitoring for Hospital Notifications
